What does the KSA mean for me as a customer?

KSA membership is not easily awarded. Applying member’s references are thoroughly checked, they need to meet certain minimum standards as well as be in good standing within the industry.

  • The kitchen applicant must have a showroom.
  • The applicant must have been trading for a minimum of three years. For companies registered in South Africa early acceptance can be applied for after two years but only if the application has three letters of recommendation for current KSA supplier members is good standing.
  • The applicant must be registered in terms of South African law. For international members, they must be registered in terms of the legal requirements of their country.
  • The applicant must be registered for VAT, or in the case of international applicants – the appropriate tax requirements of their country.

By using a KSA member you are affording yourself extra security. Members have had their credentials vetted and are seen to be in good standing. Should you make use of the services of a KSA member and not be entirely satisfied with their workmanship you have recourse through the Association. The KSA will entertain and investigate any legitimate complaint within the guarantee period. Every effort will be made to resolve the issue in a manner equitable to both parties. In the case of international members, the KSA undertakes to assist virtually to guide both the company and the consumer to finding a resolution and a equitable solution to the dispute. The KSA staff are trained mediators, registered with the South African board of mediators.

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